If the issue is still not resolved, connect to another USB port on your computer. Change MENU → Setup → USB LUN Setting → Single.Change MENU → Setup → USB Connect Setting → Mass Storage.(Only for camcorders released after 2011.)įollow the steps below to change settings. When there are more than one USB Connect, touch USB Connect of the media you'd like to import among (Internal Memory), (Internal hard disk), (Memory Card).Ĭhange USB Connect Setting and USB LUN Setting of the camcorder. If USB SELECT is displayed on the LCD screen of the camcorder.After being recognized by a computer once, there is a possibility that the connection is canceled because a USB cable is disconnected or has lost the connection, etc. If Check the connected device is displayed on the LCD screen of the camcorder.The camcorder is recognized by the computer. If USB connected, MTP connected, or Mass Storage connected is displayed on the LCD screen of the camcorder.Manuals are posted on your model support page. If necessary, refer to the camcorder instruction manual for further information. IMPORTANT: After being turned on, some camcorder models require you to select USB CONNECT or COMPUTER on the LCD screen. You cannot import to the computer via HDMI connection.ĭisconnect any other USB devices (except for the mouse and keyboard) from the computer.Īfter 30 seconds, turn the camcorder on again.Connection through a USB hub is not supported.It may not be possible to import using a USB cable made by another manufacturer even if you are capable of charging it.When it is difficult to connect with the built-in USB cable due to insufficient length, connect a USB connection support cable.Make the mark face upwards and completely insert the cable.Connect your camcorder to the computer using the supplied USB cable or the built-in USB cable.

Make sure the other end of the USB cable is securely connected directly to the USB port on the computer. Make sure the USB cable is securely connected to the camcorder. Make sure the USB ports on both the camcorder and computer are not dusty or dirty. Remove the USB cable from both the camcorder and computer.

If the computer is connected to a network, it may be necessary to temporarily disable the network connection or connect the camcorder to a computer not on a network.Some computer operating systems may require you to be logged on as an Administrator or with administrator rights.There are restrictions on importing Digital8 or MiniDV camcorder movies via USB cable.Check the Applicable Products and Categories section of this article before starting these steps.įollow the steps below to troubleshoot this issue: IMPORTANT: This article applies only to specific products and/or operating systems.

Sony mini dv cable